![]() Press the "windows key" + "r" to get the "Run" window open - Type " printui.exe /s " (There is a space between. ![]() Now go to Control panel – Devices and printer – Select all the HP printer entries and remove the device. Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them. Turn on the printer and wait till warm-up period finishes and the printer is idle.įirst, unplug the USB cable from the printer if present. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. In the meantime, let's try these steps here: Have you tried to do a clean install of the printer software?Īfter reviewing your post, I did go through the printer specification and found that this printer only support USB connection. Have you recently made any changes on the printer before the issue started? To provide you with an accurate solution, I'll need a few more details: Don't worry we'll work together to help you find a solution. I see from the post you are having issues connecting your HP Photosmart Printer. It is a great place to find the help you need, from other users, HP experts, and other support personnel. Thanks in advance for the you for showing your interest in HP Support Forums. I would greatly appreciate any suggestions, links, downloads, instructions, etc., offered. Also, is there a possibility that a 5.0 Ghz versus 2.4 Ghz WiFi would make a difference with any installs. I am wondering if this is a possible reason my scanner is not recognized. As an aside, I noticed that the full updated suite of software that I downloaded from the HP website no longer contains the digital imaging software (OCR I.S.I.S.) that was previously included. My Windows 10 laptop is set up with a wireless connection to the same router/gateway I would like to use. This is the previous status I maintained for the C5180 from the time I purchased it. What I would like to do is set up my C5180 as a wired network all-in-one. I have therefore removed the C5180 entirely and would like to start over. This will not suffice as I am in a situation where I need to use my scanner desperately. I managed to get the printer only working through the USB method. I then attempted to set up the C5180 again. I deleted the C5180, drivers and registry entries. This time I went back and followed all the steps illustrated in my previous post by the HP professionals. ![]() The forums helped me reconnect my printer and I appreciated it. The last time I was here (7/27) I had a problem reinstalling my C5180 after the Windows 10 update. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet. ![]() DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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